Senior E-commerce Operations Executive

• Independently manage daily operations on Shopee and TikTok Shop, including product listings, pricing, inventory updates, and promotions.
• Coordinate with logistics partners and warehouse teams on inventory, shipments, delivery status, and operational issues.
• Plan and execute platform campaigns, vouchers, and promotions based on current sales performance, available budgets, and business priorities.
• Allocate the e-commerce operating budget efficiently, taking into account advertising costs, seller-funded discounts, platform fees, and profitability.
• Identify practical ways to improve traffic, conversion, and sales through store optimization and promotional activities, alongside paid advertising.
• Monitor campaign results and adjust activities and spending based on actual performance.
• Handle daily orders, cancellations, returns, refunds, and customer inquiries.
• Analyze e-commerce performance and prepare regular reports highlighting key trends, reasons for changes, and recommended actions.
• Support sales activities through Facebook and Instagram in collaboration with the marketing team.

• From 3-5 years of hands-on e-commerce operations experience, including managing stores on both Shopee and TikTok Shop.
• A solid understanding of platform tools, campaign mechanics, vouchers, and day-to-day store operations.
• Experience in or knowledge of selling through Facebook and Instagram.
• Ability to analyze sales and operational data, explain performance changes, and translate findings into practical actions.
• Experience planning and managing promotions within a defined budget, with an understanding of costs and profitability.
• Proficiency in Excel or Google Sheets for data analysis and reporting.
• Strong interest in beauty, personal care, and baby products.
• Good communication skills, a proactive attitude, and the ability to take ownership of tasks and follow through on issues.
• Able to communicate fluently and confidently in English.

Preferred:

• Hands-on e-commerce operations experience in beauty, personal care, or baby products.
• Experience working in a startup or a small, fast-paced team.
• A track record of improving store performance through effective promotions, product listing improvements, or other cost-efficient initiatives.

• Competitive salary with performance-based bonus
• 13th-month salary and annual performance bonus
• Full social, health, and unemployment insurance
• Annual leave: 12 days per year
• Annual health check-up

Career Growth

• Clear opportunities for promotion and annual salary review
• Direct collaboration with Korean HQ and brand teams
• Gain full-cycle operational experience and exposure to multiple Korean H B brands
• Be part of an early-stage startup team where your ideas and growth truly matter

Working Environment

• Friendly, supportive, and young team
• Open and collaborative culture with room for personal growth
• Team-building and internal bonding activities
• Dynamic cross-cultural work experience

Báo cáo cho

CEO in Vietnam